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April 22, 2022 Posting Komentar

what can we
help you lot with?

Tea & Teaware

I'yard looking for my favourite tea simply tin can't find it on your website. Will it be dorsum?

In improver to our current collection, nosotros also accept a ton of seasonal collections throughout the year. If you're having trouble finding the tea you're looking for, information technology's possible it was a seasonal tea that's only bachelor for a limited time, temporarily out of stock, has been renamed, or it may take been retired.

Why might a tea exist retired? Sometimes an ingredient becomes difficult to source or sometimes we have to let teas go and so that we can welcome new ones!

Luckily, seasonal and fan favourites often practise come back! Check dorsum soon or take a look at our Returning Fan Faves.

Our Virtual Tea Guides and in-store Tea Guides are also happy to recommend a alloy closest to one you may dearest! When we retire teas we attempt to brand sure there is something similar bachelor in our drove.

Practise your teas contain any carbohydrate or calories?

Nearly of our teas contain virtually no sugar, carbohydrates or calories. Fifty-fifty our sweet teas accept well-nigh no sugar! Some teas we choose to blend with sugar while others incorporate fruit or caramel pieces that tin can sometimes contribute to the resulting sugar in the cup.

When we say "well-nigh no saccharide," we mean less than v% the amount of sugar found in nigh fruit juices or other ready-to-drink beverages on the market.

For more detailed info, check the Nutritional Facts Tables that are available for all our teas. But look for the link under the ingredients on each tea's product page!

I'm looking for a tea with a specific ingredient or benefit, how exercise I find it?

Whether you're looking for a benefit blend or a specific ingredient, we've got yous covered! Bank check out our Tea past Benefits section for suggestions on teas with ingredients yous can really experience good about.

You can also use our homepage's search bar to find specific ingredients. Still don't encounter what you're looking for? Experience gratis to contact usa and let us know what ingredients you're craving so we can permit our tea blenders know!

Practice y'all have stevia-free teas?

Nosotros grouped all our stevia-complimentary teas together so yous can shop them easily!

Even though stevia is known for its benefits and is a favourite natural sweetener, we know that some people take increased sensitivity to the gustatory modality. That's ok! We take teas without stevia, too, and are passionate about experimenting with plants and extracts to find new means to sweeten.

Nosotros cull stevia because it's a constitute-based, natural leafage. Stevia extract is more than 10 times sweeter than saccharide—with none of the calories! The stevia establish has been used to sweeten teas and medicines in Brazil and Paraguay for over ane,500 years. Many of our teas and infusions incorporate stevia excerpt because its sugariness helps bring out the delicious flavours in our iceable blends—especially the ones packed with juicy fruit.

Do you have replacement parts available?

Unfortunately, we don't carry replacement parts for all our products, simply any parts nosotros do take available can be institute here. Please go along an center on this page, equally we update inventory ofttimes!

Frequent Steeper™

Loyalty & Points Program

Can I merits my free tea online?

Although costless beverage rewards have to be collected in shop (the post office might not dear it if we started mailing out cups of hot tea!), all other rewards tin exist claimed online and shipped correct to your door. You lot tin can select whatsoever loose leaf tea, and you're also welcome to choose from select matchas.* Click here to detect out how. If yous don't have an online account yet, sign up now!

Please note that you cannot place an social club of $0 online. So, if you're trying to redeem your Frequent Steeper™ rewards you must do and so with a purchase.

*Ceremonial Matcha and Organic Formalism Matcha are excluded.

I have questions about my points residue—what can I do?

Y'all tin check your steep stats at any fourth dimension past signing into your account and clicking on the Frequent Steeper™ carte du jour. Any rewards y'all've earned (both in shop and online) will appear in the Rewards Zone.

Do notation that points won't appear in your account right away! Here's what you need to know:

If you made an online order, your points will announced in your business relationship 48 hours after your guild has shipped. If in that location's a shipping delay, your points will be delayed also. If y'all even so don't come across your points by the time you receive your order, delight contact united states.
If you shopped in-store, your points will announced in your account 48 hours after your visit.

Once you've earned 100 Frequent Steeper™ points, they're automatically converted into a new tea reward that will appear in your account within 24 hours. Any remaining points will appear as your updated points balance.

We want to make sure your account reflects your points balance accurately. If it's been at least 48 hours since your in-store purchase or since your online order has shipped and you still have questions, please contact us.

I can't log in to my davidstea.com account—what do I do?

Here are some tips and tricks that might assistance you out:

Brand sure that you have an online account created at www.davidstea.com. You may take an account that you created in one of our stores, just still haven't registered online. To sign up for an online account, delight visit our Registration page. Just use the same email you used in store, and your accounts volition exist linked!
Make certain y'all're using the right electronic mail accost and countersign. If you don't call up your password, use the "Forgot Countersign" link on the login page. If you lot don't receive a reset password email, please make sure to cheque your junk folder. Try not to copy and paste the email and password—this sometimes adds an extra character into the password that y'all aren't able to come across.

I placed an order as a invitee, volition I still become my Frequent Steeper™ points?

As long as the email accost yous entered at the fourth dimension you placed your lodge is the same as the one linked to your Frequent Steeper™ account and yous were a member at the fourth dimension of your last purchase, so aye! The lodge won't appear in the Order History in your business relationship, but the Frequent Steeper™ points will be added automatically 48 hours after your order has shipped.

Do points elapse?

Eventually—merely only after 12 consecutive months of inactivity on your account (no transactions or redemptions)! As long as you're withal using your business relationship to make purchases, you're welcome to take your sweet fourth dimension racking upwards points towards each advantage.

Orders

Do you have sales or promotions?

You bet! If yous're looking for the best deals on teas, gifts and accessories, check out our latest promotions, contests and partnerships as well details about each offer hither and become ready to save big on some seriously amazing tea.

Sometimes our web promotions will come up with a special promo code. Only 1 promo lawmaking per client and per transaction may be applied to online orders. Only enter the provided promo code at checkout to utilise the discount to your cart. Promotions and discounts that include a promo code are not stackable with other offers and will remove any other promotions that you have in your cart. These offers besides cannot be combined with Frequent Steeper™ rewards or Tea Tasting Social club subscriptions.

Some promotions may have minimum purchase requirements (taxes and shipping excluded) or may not be combined with other offers. For more details nigh a specific promotion, please refer to the fine print related to the offering or click hither to view our electric current and on-going promotions.

Discounts simply apply to total toll merchandise.

If you fabricated a purchase in store or placed an online order prior to the start of a promotion, we're unable to offer any price adjustments for current promotions to be added to previous purchases outside of the auction period.

We highly recommend signing up for our newsletter equally the best way to stay up to appointment on any upcoming offers!

Can I cancel or modify my order?

Sorry, unfortunately non. Our system is designed to fulfill orders quickly to make sure you receive them as before long as possible. This means that once an order is placed nosotros cannot abolish it, modify any of the items purchased, or change the shipping or billing address.

What is your render policy?

Our company purpose is to infuse people's lives with positivitea, and this extends to the 18-carat love nosotros have for our tea & teaware. Nosotros stand behind everything we sell, and we're sure that y'all'll love your buy! Just just in case you don't? Not to worry—within 30 days, if a production or tea isn't working for you or in that location's something incorrect with your order, let us know. We'll make it right.

Online purchases

Oops! Did we get information technology wrong?
We're not perfect, even if we endeavor. If nosotros got it wrong—that is, your order is wrong, damaged, or incomplete—let us know right away. We'll figure out what happened and discover the best way to make information technology right for you. Easy peasy lemon squeezy.
Not your perfect cup of tea?
Turns out you don't dearest licorice root after all? Teapot likewise small? If you're really not feeling your purchase, you lot're not doomed to an eternity of buyer'south regret. We want you love what y'all buy equally much every bit we love making information technology available for you lot, and then if yous're not happy with what yous ordered, get in touch with us and let'south chat it out. Please note that online orders cannot be returned in-store.

In-shop purchases

Non thrilled with your purchase? We got you. Bring your purchase and original receipt back to any of our stores inside 30 days, and we'll replace or refund whatever item that'southward just non working for you. Please note that online orders cannot be returned in-store.

What payment types exercise y'all accept?

On our Canadian site, we have VISA and Mastercard credit cards, VISA Debit, Apple Pay, PayPal, Happy Cards* and DAVIDsTEA gift cards.

On our U.s. site, we accept VISA, Mastercard and American Express credit cards, VISA Debit, PayPal and DAVIDsTEA gift cards.

To redeem a DAVIDsTEA souvenir card, after yous've added your items to the cart:

Select Checkout
Enter your Commitment Data
In the Payment Method department, click on gift card
Enter your souvenir carte number (xix- to 21-digit number located at the back of your carte, under the scratch-off area) and verify your gift card balance.
Yous can then apply the amount to your purchase. If your carte du jour doesn't cover the full corporeality yous can pay the rest with another gift card (upwardly to iii gift cards per club), with a credit card or through PayPal.

*If yous have a Happy Card that's valid at DAVIDsTEA (Happy Her, Happy Teen, or Happy Customizable), please utilise it in the Payment Method section at checkout, as you would any other credit card. Please note that the card will non utilise to the order if you input it as a gift carte du jour or a promo code. Additionally, delight note that since this is a prepaid credit bill of fare, the balance of the card volition need to encompass the full amount of the society, and no split payment will be possible.

My order keeps failing and there is an error message. What should I do?

Not to worry! If yous're getting an error bulletin related to your billing address, please make sure that the address being entered matches exactly with the ane linked to your credit card.

If you lot're getting a Risk Management error, please make certain that your order does not exceed $ane,500 afterward taxes and discounts, or that you take not placed more than than 4 orders (including any failed orders) inside the last 24 hours. You can endeavour to place some other lodge 24 hours after the terminal failed order attempt. If you're yet experiencing issues placing your order, delight don't hesitate to contact us.

Delight note that you lot cannot place an order of $0 online. So, if you're trying to redeem your Frequent Steeper™ rewards you must practice so with a buy.

Shipping

How much does aircraft cost?

Nosotros offer shipping for a flat rate of $12.75 for orders within Canada and to the US.

We practice occasionally have free aircraft offers, though! Check the banner on davidstea.com or our Contests & Promotions folio.

Where practise you ship to and which carrier will be delivering my order?

We always use the carrier that will get your order to you the quickest!

Canada: we currently send with Canada Post, Purolator, UPS, and FedEx, depending on your aircraft address. All orders to P.O. boxes will be shipped with Canada Post.

United states of america: we currently ship with USPS.

Exterior of Canada and the US: our website can only process orders shipping within Canada or to the Us; but if you're interested in placing a special lodge, please contact gifting@davidstea.com and our team volition be happy to assist yous!

How long will information technology take for my social club to make it?

Please await extended lead times due to impacts of COVID-nineteen during this high book menstruation. Our squad is working as rapidly and safely as possible to get your order in these extraordinary times.

When your gild is placed, information technology can accept at least iii-8 days for us to procedure it. When processing is complete, a tracking number is assigned by the shipping carrier and your social club leaves our distribution centre in Montreal, Quebec. It can have 7 business days or more to get in from that time—commitment times are controlled by the carrier.

Once your tracking number is assigned and emailed to you, your order is in the care of the shipping carrier and we can not provide additional information. If you accept concerns about aircraft delays, please note we do not command commitment times—nosotros wish we could!—and you'll need to get in touch with the carrier directly for any updates. Don't worry, your tea is in good hands!

How tin can I track my shipment?

When your club is placed, it can take at least 3-8 days for us to process it. When processing is complete, a tracking number is assigned by the shipping carrier, your order leaves our distribution eye in Montreal, Quebec, and you receive an electronic mail with your tracking data.

Visit our Guild Condition page at whatever time to check the status of your guild. Once its shipped, yous'll find a tracking number under "Shipping To"—clicking this link volition bring y'all the tracking page where you lot can become alive updates from the carrier.

One time your tracking number is assigned and emailed to you lot, your order is in the care of the aircraft carrier and we can not provide additional information. If y'all have concerns about shipping delays, delight note nosotros do non control delivery times—we wish we could!—and yous'll demand to go in touch with the carrier directly for any updates. Don't worry, your tea is in expert hands!

My guild didn't arrive. What do I do?

First, check the tracking information you received from the carrier—this volition let you know where your bundle is currently located and its estimated arrival.

If your gild says information technology was delivered and you tin't find it, please contact the carrier straight.

Subscription Program

Tea Tasting Club

I haven't received my subscription shipment. What should I do?

If you haven't received an electronic mail with the condition of your commitment, first thing'southward first: make sure your credit card and shipping data is withal valid in your Frequent Steeper™ account. If everything at that place looks right, please contact us.

Can I offer the Tea Tasting Guild Subscription equally a souvenir?

Absolutely—it's a souvenir that keeps on giving! If someone in your life is a tea lover, or a newcomer who wants to observe the wonderful globe of tea, then this is the souvenir for them! They'll be surprised and delighted with early on admission to sectional teas, teas only available to our Tea Tasting Gild, our long-fourth dimension fan faves and some seasonal surprises.

Past gifting a 1-Twelvemonth subscription, your giftee will receive the next four seasonal shipments with your ane-time charge.

What's in the Tea Tasting Club subscription?

We dearest tea, but not spoilers! The specifics volition remain a surprise! What we can tell you lot is that your subscription comes with tasty teas, sectional blends, and curated content including unique recipes, behind-the-scenes footage and lots more. Plus, join our exclusive Tea Tasting Lodge Facebook group to talk tea with thousands of agreeing friends!

How does the Pay Equally You Get subscription piece of work?

Members who cull this option will receive a shipment approximately every 3 months. For your first shipment, yous'll be charged right after signing up. Before your adjacent subscription ships, you'll receive an email confirming your order—this is when yous'll exist charged. We'll send you lot another email when your shipment is on its mode!

This subscription allows you to skip, pause or abolish your subscription directly from your business relationship under My Subscriptions.

Where can I detect the digital booklet?

Our Tea Tasting Club booklet has gone digital, making it more eco-friendly and easier than always to access sectional video content!

The digital booklet will be emailed to the Frequent Steeper™ that purchased the subscription. Information technology will as well exist available in the Tea Tasting Club Facebook group!

for all other
questions visit our
FAQ folio

other means to reach us

Live chat with us

Our TeaBot, DAVI, is available to assistance you observe answers to questions 24/7, or you lot tin chat with a Virtual Tea Guide Monday to Fri ix:30am to seven:00pm ET and Saturday & Sunday 10am to 5pm ET.

truck

Call us

Toll complimentary: 1-855-702-3006
Montréal: 438-814-1941

Virtual Tea Guides are available on phones Monday to Fri ix:30am to 7pm ET and Sat & Sunday 10am to 5pm ET

didn't country where you lot wanted?

Sponsorship

To discover out more about sponsorship possibilities, consult our Sponsorship folio.

Why getting in
touch volition make your
day ameliorate

Our company purpose is to infuse people's lives with positivitea, and we bring that to every client interaction.

We dear
what we practise.

Nosotros're tea superfans and accept a genuine love for our products. Sharing the honey of tea is at the heart of everything we do! When we brand a recommendation, it's for something we truly honey and believe in.

We're connected
& empowered.

We're ane big family at DAVIDsTEA and always piece of work as a team. If a Virtual Tea Guide doesn't take an answer for you, they'll chat it out with a colleague who does, so we never leave a query unresolved. Plus, our team is empowered to make on-the-spot decisions to resolve near any issue, and so we tin go far right—right away.

We're human.

We're homo.

And we know you are besides, which is why we talk to you with enthusiasm and personality. No dry corporate scripts hither. Nosotros take pride in giving you a personal experience that'll make your day better.