Server Error Try Again Later Mailru

• Mail service
• inbox
• electronic mail accounts
• email adresses
• receive e-mail
• connect Gmail business relationship
• connect Hotmail account
• connect Outlook account
• connect Mail.ru business relationship
• connect Yahoo account
• connect Yandex.ru account
• corporate mail service service
• exe attachments
• messages without images
• MS Internet Explorer support
• 2-stride verification
• mail server

General issues

Q:I continued my mail account to Mail module, but keep getting an error about invalid login or countersign. What is the reason?

A:The reason is that either login or countersign information y'all entered is not correct. Please cheque the entered credentials and effort once over again.

Q:I effort to connect my mail business relationship, only get an fault about unknown provider settings. What can exist done?

A:The reason is that the settings for the mail service service you endeavour to apply cannot be added automatically and must exist entered manually. Please refer to this folio or consult your mail documentation to enter the correct settings.

Q:My mail business relationship fails to connect giving me an error about the server response time ('A connexion attempt failed considering the connected party did not properly respond later on a period of time, or established connexion failed because connected host has failed to respond'). What is this most?

A:The error means that the server, where your mail account is located, could non respond to the request from the Mail module. This could exist due to the reason that the server is not available at the IP address registered with information technology, or has some other major connectivity issues. Y'all should bank check if the server is available at the moment using the post service web interface (if in that location is any), check the postal service address you lot entered and its spelling (POP3, IMAP or SMTP - delight annotation, that they are usually different from the mail service address and have some prefix similar 'popular', 'imap' or 'smtp' in the offset).

Q:I get the 'The server has unexpectedly disconnected' error. What is the reason?

A:The reason for the server disconnection might exist the server availability upshot. Delight bank check if the server is available at the moment using the mail service service web interface (if there is any) or try again after.

Q:I get the 'ConnectAsync timeout' error. What does it hateful?

A:The mistake means that the server address you entered exists but has some connectivity issues. This might be due to the heavy traffic to or from the server, the server long response time. You lot should check if the server is bachelor at the moment using the post service web interface (if at that place is any) or wait and effort again subsequently.

Q:I become the 'The SMTP server does not support hallmark' mistake. What tin can be done?

A:This fault means that the SMTP server (used to send post messages) of your postal service provider service does not back up authentication when being connected. Please disable the hallmark for information technology (get to the Avant-garde settings for the mail account, find Ship mail section and set None as the Authentication Blazon. Then salvage the settings and try once more.

Q:I get my messages without the inline and groundwork images in them. Why is this and then?

A:This is done for the security reasons. If you need to run across the inline or groundwork images from the received email employ the Show images button to testify them. In case some images are non shown even after that, please ask the sender to either send these images or HTML variant of the page as an attachement. In this case everything should be delivered correctly.

Q:I am trying to send a message with the .exe file equally an zipper but it fails. Is that forbidden somehow?

A:The reason might be that the mail service you use does not let to send files with the .exe extension equally an attachment for the security reasons. This is a normal behavior of some mail services, east.thousand. Gmail.com. In example you still need to ship such a file we tin recommend you put it into an archive (.nil, .rar, etc) and countersign protect it. After you tell the recipient the password to the annal, he/she will be able to unpack it and get the .exe file.

Q:I cannot connect my business relationship to the online office Post service. Please aid.

A:Endeavor to sign in to the mail account you are trying to add using its web interface (if there is 1) with the login and password you lot ordinarily use for it. The reason might be that it blocks the attempts to sign in for the security reasons (you should see the notification in the web interface if this is the reason) or your password has changed. In instance you utilise a corporate post and effort to connect it to the online office Mail, y'all will need to ask your company administrator for the right credentials and settings for the account connexion.

Q:The online office Mail does not piece of work. I use Microsoft Internet Explorer browser. Is information technology not supported?

A:The latest versions of Microsoft IE are supported. Please try to reset the browser parameters to the default values. This can be done using the official Microsoft special utility for that.

Issues with Gmail.com service

Q:I own a web site and have corporate Gmail mail service with the "postal service@example.com" address is continued to my domain. I try to connect my mail service to the online part Postal service simply neglect. What is to be done?

A:Please try the following steps:

1. Fill in the advisable fields with the login and password of your mailbox business relationship;
2. Switch to the advanced settings window using the Advanced button;
3. Enter the data from the table below:

   Protocol	Server	Port	Encryption	Authentication
   IMAP	imap.gmail.com	993	SSL
   POP3	pop.googlemail.com	995	SSL
   SMTP	smtp.googlemail.com	465	SSL
   	smtp.googlemail.com	587	TLS/STARTTLS

   More information about Gmail settings can be found in the official documentation here. A wider list of the settings for the virtually popular mail services is available hither.

4. Exit the login and countersign unchanged;
5. Click the Save push button.

Now the account should connect properly.

Q:I cannot connect my Gmail account. What is to be done?

A:Delight try to access your account using the Gmail web interface. The reason might be that Gmail restricts the online office Mail access to your business relationship for the security reason. Yous volition run across the notification in your mailbox about that. Allow the access for the online office Mail in the Gmail settings and try again to connect the account to the portal.

Q:My Gmail account cannot be connected to the online office Mail. When I enter Gmail using the spider web interface there are no notifications in that location about the online office Mail. What can be done?

A:The reason might be that you take enabled ii-step verification for the mailbox access. In case it is actually then, attempt and create an application-specific password for the online part. Delight follow the link to create the password. The Gmail service will suggest that you proper name the awarding that yous desire to create the password for and will result a countersign afterwards. Y'all will need to copy it, enter the online office Mail and endeavour to connect the Gmail business relationship once more using non your account password, but the one you received from the Gmail service.

Q:I'm trying to connect my Gmail account to the online function Mail, merely an fault occurs.

A:Please try to connect your Gmail account via OAuth (Google Connect).

Q:I'k trying to connect my Gmail account with two-step verification, but an error occurs.

A:Afterwards enabling 2-step verification under your Gmail business relationship, you should have received a message with the instructions on how to connect your e-mail account to third-party email clients. Y'all need to generate a one-time password and employ it for connecting your Gmail account to the online office Mail. Alternatively, you can accept advantage of OAuth (Google Connect).

Q:I connected my Gmail business relationship with two-step verification to the online office Mail. The problem is that I cannot send messages in the online office Post - an error occurs each time. I tried to admission my business relationship using the Gmail spider web interface, but I failed to find any messages there.

A:After enabling two-footstep verification under your Gmail business relationship, y'all should have received a message with the instructions on how to connect your email account to third-party email clients. If you enabled two-step verification afterward connecting your Gmail account to the online role Postal service, yous need to go along through these steps:

1. Generate a one-fourth dimension countersign in the Gmail web interface for connecting your Gmail business relationship to a third-political party email customer;
2. Access the online function Mail, open up the Settings section of the left-side menu and select the Accounts Direction option;
3. Right-click your Gmail account, select the Edit carte du jour option and enter the one-time password you generated at Step 1.

Your Gmail account will be connected anew and you will be able to send letters.

Q:I continued my Gmail account via IMAP protocol, simply I receive only letters into the 'Inbox' folder, the messages exercise non go into the 'Sent' folder.

A:Admission your Gmail account settings via the Gmail spider web interface and make sure the 'Sent' folder is available via IMAP protocol, i.e. the 'Prove in IMAP' box next to the 'Sent Mail' label must exist checked.

Q:I connected my Gmail business relationship and now become both the previously received and sent messages from in that location to my online office Postal service Inbox folder. Accept I done something wrong?

A:No, nix is wrong. It is a feature of Gmail piece of work with the POP3 protocol that it sends both received and sent messages.

Q:I connected my Gmail business relationship simply receive no mail service. Where is information technology?

A:Please endeavor to access your account using the Gmail spider web interface. The reason might be that Gmail restricts the online part Post access to your account for the security reason. You lot volition meet the notification in your mailbox about that. Allow the access for the online office Mail in the Gmail settings and become to the online office Mail subsequently that, your mail should exist received alright.

Q:I connected my Gmail account, immune to access information technology by third-party applications at the security settings page, but still receive no mail. Where is it?

A:It might happen that you had received your mail before you continued your Gmail account to the online function Mail using a desktop or mobile mail client. Gmail.com service allows to receive the post via POP3 protocol once only marker it 'downloaded' after that and not allowing to get it over again.

Q:I connected my Gmail account, received all the messages, but cannot send annihilation. What's wrong?

A:Please try to access your account using the Gmail web interface. The reason might exist that Gmail will ask you to authorize once more for the security reasons to prove that it was yous who wants to connect to your mailbox using a third-party application, i.eastward. the online office Mail.

Q:I continued my Gmail business relationship using the OAuth (Google Connect) and later information technology stopped working. What can I exercise to reconnect?

A:When connecting via Google Connect, which uses OAuth hallmark model, no private mailbox data such equally login or password is sent to the portal Mail service module. That is why you lot cannot change any such settings later in the mailbox parameters. During the connectedness the portal is given permission to access your Gmail postal service box using the issued permission token. Sometimes it might happen that the permission is revoked (you lot can either do it yourself or this might happen due to some Google issues). You will demand to reconnect your mailbox to the portal again.

To do that go to the Settings - Accounts Management and click the proper mail account. The Account Settings dialog window will exist opened. Click the Google Reconnect push to go through the Google Connect procedure in one case once more. Later that your mailbox should be back upwards and running.

Q:I added my Gmail account and entered credentials and I'm sure they are right, simply I proceed on recieving the 'Username and Password not accepted' mistake. What's wrong?

A:To connect to third-political party applicaitons, you demand to generate a password. These passwords tin can only be used if two-footstep verification is enabled. To generate the required password,

1. go to the official My Google Account page;
2. open the Security section on the left;
3. select App Passwords (you must have ii-step verification option enabled), Select app, and then Select device and Generate a 16-character password;
4. click Done.

To find more than information nearly signing in with App Passwords, visit this page.

Bug with Hotmail.com / Outlook.com services

Q:I endeavour to connect my Outlook post to the online office Post but neglect. What is to exist done?

A:Please try the following steps:

1. Fill in the appropriate fields with the login and password of your mailbox account;
2. Switch to the advanced settings window using the Advanced button;
3. Enter the data from the table below:

   Protocol	Server	Port	Encryption	Authentication
   IMAP	imap-mail.outlook.com	993	SSL
   POP3	pop-post.outlook.com	995	SSL
   SMTP	smtp-mail.outlook.com	587	TLS/STARTTLS

   More information nearly Outlook settings can be institute in the official documentation hither. A wider listing of the settings for the most popular mail services is available here.

4. Leave the login and countersign unchanged;
5. Click the Save push.

Now the account should connect properly.

Q:I'g trying to connect my Hotmail.com account, only an error occurs.

A:Please try to access your account using the Hotmail.com spider web interface. Information technology may happen that Hotmail.com blocks suspicious connecting attempts. Please confirm that it's you who tries to connect the electronic mail account to the online office Postal service by entering the CAPTCHA code.

Q:I connected my Outlook business relationship to the online part Mail but cannot send letters – an error occurs. When I access my account at www.outlook.com, everything is OK, there are no boosted messages there.

A:When your Outlook mail account is successfully connected, you should receive a message with the following subject: Please sign in to your Outlook.com business relationship. Open and read this message. Follow the link it contains to let the online office Mail application to work with your Outlook mail account.

Issues with Yahoo.com service

Q:I endeavor to connect my Yahoo mail to the online function Mail service simply fail. What is to be washed?

A:Please attempt the following steps:

1. Fill up in the appropriate fields with the login and password of your mailbox account;
2. Switch to the advanced settings window using the Advanced button;
3. Enter the data from the tabular array below:

   Protocol	Server	Port	Encryption	Authentication
   IMAP	imap.mail.yahoo.com	993	SSL
   POP3	popular.mail.yahoo.com	995	SSL
   SMTP	smtp.mail.yahoo.com	465	SSL
   	smtp.postal service.yahoo.com	587	TLS/STARTTLS

   More data about Yahoo settings tin can be found in the official documentation here. A wider list of the settings for the near popular post services is available here.

4. Leave the login and password unchanged;
5. Click the Save push.

Now the account should connect properly.

Q:I cannot connect my Yahoo.com account to the online function Mail although I am sure I entered all the parameters (including login and countersign information) correctly. What am I doing wrong?

A:Yahoo.com service allows the POP3 protocol connection for paid accounts merely. If you practise not have a paid account you can connect your Yahoo.com mailbox to the online office Mail via the IMAP protocol.

Q:I get the following error: 'IMAP response: LOGIN Invalid credentials, SMTP response: The SMTP Server has unexpectedly disconnected'. What can be done?

A:You need to generate a password to connect to 3rd party apps. Please perform the following steps:

1. Sign in to Yahoo Mail and go to your "Business relationship security" folio;
2. Click the "Generate app password" link;
3. Enter your awarding name and click the Generate button;
4. Click Washed;
5. Employ this app password and your e-mail accost to sign in to your email app.

Issues with Post.ru service

Q:I endeavor to connect my Mail.ru post to the online office Post but fail. What is to be washed?

A:Delight endeavour the post-obit steps:

1. Fill in the appropriate fields with the login and password of your mailbox account;
2. Switch to the advanced settings window using the Advanced button;
3. Enter the data from the tabular array beneath:

   Protocol	Server	Port	Encryption	Authentication
   IMAP	imap.mail.ru	993	SSL
   POP3	pop.mail.ru	995	SSL
   SMTP	smtp.mail.ru	465	SSL

   More than information about Mail.ru settings can exist institute in the official documentation here. A wider listing of the settings for the nearly popular post services is bachelor hither.

4. Leave the login and countersign unchanged;
5. Click the Save push.

Now the business relationship should connect properly.

Q:I run into the mail service from the Spam box of my Mail.ru account in my Inbox of the online office Mail. What is to be done do hide it?

A:Mail.ru service sends both incoming mail and spam via POP3 protocol by default, it is a feature of this postal service service. You can select the folders to be used for POP3 protocol transfer at the Mail service.ru business relationship settings page.

Q:I get the 'Account connexion fault': '1: IMAP response: The IMAP server has unexpectedly disconnected. SMTP response: Hallmark failed. Please verify your account by going to... two: POP3 response: The POP3 server has unexpectedly disconnected. SMTP response: Authentication failed. Please verify your business relationship by going to...'. What tin exist done?

A:This error tin can occur due to the reason that the Mail.ru service tries to protect its post. It can be resolved by creating the application password. Please perform the following steps:

1. Become to your Mail.ru business relationship settings -> Security -> Two-cistron authentication -> Password for 3rd-party apps;
2. Click the Add push;
3. Enter the awarding proper name and click Continue;
4. Copy the code and click Close;
5. Enter this code instead of the chief password when you connect your Mail.ru business relationship to the ONLYOFFICE Mail.

Issues with Yandex.ru service

Q:I own a spider web site and have corporate Yandex Postal service service with the "mail@case.com" address is connected to my domain. I attempt to connect my mail to the online role Mail but fail. What is to be done?

A:Please effort the following steps:

1. Fill in the appropriate fields with the login and password of your mailbox account;
2. Switch to the avant-garde settings window using the Advanced push button;
3. Enter data from the tabular array below:

   Protocol	Server	Port	Encryption	Authentication
   IMAP	imap.yandex.ru	993	SSL
   POP3	pop.yandex.ru	995	SSL
   SMTP	smtp.yandex.ru	465	SSL

   More than data nearly Yandex.ru settings can be plant in the official documentation here. A wider list of the settings for the most pop mail services is available here.

4. Get out the login and countersign unchanged;
5. Click the Save button.

Now the account should connect properly.

Q:I successfully connected my Yandex.ru business relationship via IMAP protocol, merely I received messages without tags.

A:Yandex.ru service uses tags within its own web interface, the tags are not transferred via IMAP protocol.

Q:I go the following mistake: 'LOGIN invalid credentials or IMAP is disabled sc=t8IIIZ3Ega61_091208_4-942c2e25e663 SMTP response:5.7.8 Error: hallmark failed: Invalid user or countersign!'. What can exist done?

A:This error can occur due to the reason that the Yandex.ru service tries to protect its mail. It can be resolved past creating the application countersign. Delight perform the following steps:

1. Go to the https://passport.yandex.ru/profile folio;
2. Click the Setup application password button;
3. Choose the Mail awarding type;
4. Select or specify your operating organization;
5. Specify the awarding name and click Add;
6. Apply the suggested password;
7. Click the Done push.

Bug afterwards you add your ain domain to the mail server

Q:I added my own domain and created mailboxes using the Mail Server feature, merely I cannot send/receive letters.

A:Delight verify, if you've added the MX (Mail Exchange) tape in your domain DNS settings correctly. The MX record determines where to deliver email messages. The necessary data to configure your domain MX record so that it points to Mail Server are being provided in the Add together domain Sorcerer within the online role Mail Server section.

Besides, the reason might be that the DNS record for your domain has not been updated withal. Information technology may take up to 24 hours for the changes to take effect.

To verify your domain DNS settings, you can utilize your domain settings panel or click the Actions button side by side to the domain proper noun on the online office Postal service Server page and select the DNS Settings choice from the card. The your_domain_name domain settings window volition open, where you tin see which of the records are not updated yet.

Q:The messages are beingness sent, but they are going into recipients' Spam folders.

A:Please verify, if you've added the SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records in your domain DNS settings correctly. The SPF record proves that Mail Server is authorized to send email on behalf of your domain. The DKIM record allows to add a unique digital signature into your outgoing messages so that recipients could check if the letters are actually come up from your domain. If these records are configured correctly, the possibility that your messages volition come into spam decreases. The necessary data to configure all the DNS records for your domain are being provided in the Add domain Magician inside the online office Mail Server section.

Besides, the reason might exist that the DNS records for your domain take not been updated yet. Information technology may accept up to 24 hours for the changes to take effect.

To verify your domain DNS settings, you lot tin can use your domain settings panel or click the Actions button next to the domain proper name on the online office Mail Server page and select the DNS Settings selection from the menu. The your_domain_name domain settings window will open, where you lot can see which of the records are not updated nonetheless.

To verify, if your outgoing messages are properly authenticated, you lot can ship a examination message to yourself and view the received message backdrop. Depending on the electronic mail provider, that can be done in different means. In Gmail, for example, select the 'Show original' pick from the menu of the opened message. Find the 'Authentication-Results' header and check, if it contains the following text: spf=pass and dkim=pass.

Q:All the messages from Mail Server are beingness sent and delivered correctly, but for one exception: they are going into Spam, if recipients have accounts at live.com, hotmail.com, outlook.com.

A:These services don't use live DNS lookup for SPF and Sender ID verification, consequently they don't have admission to upwardly-to-date information on your domain DNS records and the sender cannot be authenticated. In this instance, the 'Authentication-Results' header of a received message contains the post-obit text: 'spf=temperror'.

You can send a message to senderid@microsoft.com specifying your domain in it. And so the sender ID information will be updated.

You lot tin likewise insert your SPF record into the Windows Live Hotmail enshroud. To practise that:

1. Follow the link: http://www.microsoft.com/mscorp/condom/technologies/senderid/resources.mspx
2. In the 'Sender ID Tools' section, click the 'Submit a asking to have your domain added to the SIDF cache' link.
3. Select the 'Sender Information for Hotmail Commitment' service in the listing.
4. Fill in the required fields in the form that opens and click 'Submit'.

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Source: https://helpcenter.onlyoffice.com/troubleshooting/mail.aspx